asus fan control is not working

SUPRASIDH PSUPRASIDH P Level 1
edited December 2020 in Others
  1. System: asus tuf a15 ryzen 5 4600H
  2. Battery or AC:
  3. Model:
  4. Frequency of occurrence: occured from last asus armoury crate update
  5. Reset OS:
  6. Screenshot or video:

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Detailed description:

Comments

  • Hello SUPRASIDH,

    What is your BIOS and Windows version?

    Please refer to below FAQ to reinstall armoury crate

    Please be careful that the installation order must be followed.

    Thank you.

  • Hello SUPRASIDH,

    May I have the version of your BIOS Armoury Crate APP, Armoury Crate Service and ROG live service?

    Thank you.

  • APP VERSION 3.2.4.0,Item            Version   

    ----            -------   

    Armoury Crate UWP App   3.2.4.0   

    ROG Live Service      1.1.10.0   

    AURA Service (Lighting Service) 3.04.24   

    Armoury Crate service   3.2.5    

    ASUS AIOFan HAL      1.1.2    

    ASUS AURA Motherboard HAL 1.0.61    

    ASUS Keyboard HAL     1.01.12   

    ASUS MB Peripheral Products 1.0.33    

    ASUS Mouse HAL       1.1.0.8   

    AacAudioHal        1.3.7.0   

    AacDispaly         1.1.25    

    AacVGA           0.0.2.6   

    HERE YOU GO ALL VERSION AND BIOS PLEASE HELP,THE HOME BUTTON NOT VISIBLE AND SYSTEM CONTROL LIKE FANMODES CPU STATS NOT VISIBLE PLEASE HELP

  • Hello SUPRASIDH,

    Please enter Armoury Crate> Setting> About>Check

    Run the checking and see if there is any error message?

    Thank you.

  • no error message

  • pls help me and i have posted many discussions for this issue

    this is log data

  • Hello SUPRASIDH,

    if you can keep all the information in one thread, everyone would be every appreciate

    and a lot easier to gather information to solve your issue.

    Thank you for the update.

  • so I should keep info and just wait

  • Hello SUPRASIDH,

    May we double confirm again if you BIOS is 311 and

    AMD RyzanMasterDrvice Driver is V1.6.0.0?

    You may check AMD RyzanMasterDrvice in Device manager.

    Thank you.

  • yes i checked its correct

  • bios is 311

    and amd ryzenmasterdrvice is v1.6.0.0

  • Hello SUPRASIDH,

    BIOS 313 has just been released, please kindly update.

    After the reboot, please do not open Armoury Crate.

    Connect your device to internet and check for Windows update.

    After about 5 minutes, open Armoury Crate and see if you have the functions you need.

    If still not, please kindly use below link to install Armoury Crate & AURA Creator Installer

    Then...if still not, please kindly share the log again.

    Sorry for the inconvenience caused.

    Thank you very much.

  • ok where to install bios 313

  • Hi,

    I have shared the official site in the reply above.

    Thank you.

  • ok i downloaded

  • I updated bios version to 311 and there was no windows update still can't see armoury crate home button and cpu stats or fan modes

  • Hello SUPRASIDH,

    Please reset the device to factory setting

    and then open Armoury Crate to let it update itself.

    Thank you.

  • i have many files stored in disk and data

  • I dont have external hard drive to back up the files and games

This discussion has been closed.