Rog Phone 3 Display broke inside with no physical damage at all.

carualjayjaycarualjayjay Level 1
edited December 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 3 Strix Edition
  2. Firmware Version: 10
  3. Rooted or not: Not
  4. Frequency of Occurrence: Once then slowly blacking out
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Hi Guys,

I bought my ROG phone 3 last September 19, 2020 and I saw this issue which is related to mine: https://zentalk.asus.com/en/discussion/16751/rog-phone-2-display-broke-inside-with-no-physical-damage-at-all

I never dropped my ROG phone. In fact I even bought Thick Jelly Cases plus a thick Screen protector just to make sure that it does not broke.

One morning around November 3, 2020 , I was charging it all night while grinding my Ragnarok Mobile Character but the screen was all blurry. I tried to see If I can reset it but the screen was really hard to see until it slowly fades out.

When I visited the ASUS Service Center, they saw cracks inside the screen but not outside. There was also no signs of scratches located in the sides or front of the Screen.

I am currently in queue with the Asus Service center and asking if they can include it in the Warranty since it was not a fault in my end. Please reconsider this and I hope nobody would experience this.

I would still recommend Asus to my friends and Peers. I know that this might be because it is a new phone and it needs more upgrades and test.

This discussion has been closed.