en Expand for more options.
Announcement Phone Community Laptop Community

Black crush in ROG 3 is 100 percentage Software Issue.

rajwedhikarrajwedhikar Level 1
edited December 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name:Rog 3
  2. Firmware Version:.99
  3. Rooted or not:no
  4. Frequency of Occurrence: video playback
  5. APP Name & APP Version (If your issue relates to the app): mx player YouTube

I am sure black crush issue is software based and not Hardware Because when i first bought ROG 3, The screen was working flawlessly and colours in low brightness were also accurate I was not having any problems with screen in MX PLAYER or youtube. But as soon as I unfortunately updated my phone to .78 FOTA and above, the phone screen changed from AMOLED to below avarage LCD display and after that update I am facing heavy Black crush Issue. So it's clear that atleast in my case Black crush is not Hardware issue but is software based.

@Gustav_ASUS @Anders_ASUS @Laura_ASUS @Falcon_ASUS please give us a proper fix for it in next update.

· Share on Twitter

Comments

  • jess.carol.blackjess.carol.black Level 1

    That's something at least, it means it's fixable, now if they'd just communicate with us on where a fix is at that would be awesome, seeing as how it's been a good while without a single word from them.

    · Share on Twitter
  • ARP_ASUSARP_ASUS mod

    Hi,

    The ROG Phone 3 has been improved continuously and we keep looking at improvements for video performance.

    With every new update, the fine-tuning is making sure that the overall quality is getting better.

    Appreciate your patience. Make sure you are on the latest software version that is .99 for now.

    · Share on Twitter
This discussion has been closed.