Black crush in ROG 3 is 100 percentage Software Issue.

rajwedhikarrajwedhikar Level 1
edited December 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name:Rog 3
  2. Firmware Version:.99
  3. Rooted or not:no
  4. Frequency of Occurrence: video playback
  5. APP Name & APP Version (If your issue relates to the app): mx player YouTube

I am sure black crush issue is software based and not Hardware Because when i first bought ROG 3, The screen was working flawlessly and colours in low brightness were also accurate I was not having any problems with screen in MX PLAYER or youtube. But as soon as I unfortunately updated my phone to .78 FOTA and above, the phone screen changed from AMOLED to below avarage LCD display and after that update I am facing heavy Black crush Issue. So it's clear that atleast in my case Black crush is not Hardware issue but is software based.

@Gustav_ASUS @Anders_ASUS @Laura_ASUS @Falcon_ASUS please give us a proper fix for it in next update.

Comments

  • That's something at least, it means it's fixable, now if they'd just communicate with us on where a fix is at that would be awesome, seeing as how it's been a good while without a single word from them.

  • Hi,

    The ROG Phone 3 has been improved continuously and we keep looking at improvements for video performance.

    With every new update, the fine-tuning is making sure that the overall quality is getting better.

    Appreciate your patience. Make sure you are on the latest software version that is .99 for now.

This discussion has been closed.