Screenpad 2 problems
andrea.vignoli98
Level 1
- System: Windows 10 home Italian
- Battery or AC:
- Model: Vivobook s532fl
- Frequency of occurrence:
- Reset OS:
- Screenshot or video:
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Detailed description：Hi @Blake_ASUS, I have read the discussion about Screenpad 2's problem.
I have a Vivobook S532 FL notebook. I reinstalled the operating system (windows 10 home - italian) and now the screenpad doesn’t work anymore. I followed the instruction in asus.com/support/FAQ/1041344,
But the installation of both ‘[ASUS ScreenXpert Interface (Driver)]’ and ‘[ASUS System Control Interface V2(Driver)’] fail.
Do you have suggestions? Thanks in advance.
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Comments
Hello Andrea,
Was there any error message about the failing installation?
Thank you.
Hi @Blake_ASUS ,
Hereafter I attach the screenshots of the messages I obtained after launching the Install.bat files of
INF_ScreenXpert_CMD1.2.2.0_LiveUpdate
And
ASUSSystemControlInterfaceV2_ASUS_Z_V2.2.31.0_12934
Unfortunately, the windows language is Italian. The error message is in both cases:
‘dati disponibili esauriti’, which is something like ‘data available out of stock’.
Thanks again for your help.
Andrea
Hello Andrea,
so the drivers were downloaded from below website?
Thank you.
Hi Blake,
yes, I downloaded the drivers from the official website.
Andrea
Hello Andrea,
I have consulted more about this issue with our technical support .
Thank you.
Hello @Blake_ASUS ,
thanks a lot. I hope to hear from you soon. I don't really have any ideas on how to fix this.
Andrea
Hello Everyone,
I have the same problem with screenpad 2.0 in my vivobook S14 S432F it does not work and updated the drivers.
The image with the icons appears but does not work, this happened after updating windows 10.
Any solution to solve the problem?
Hello same problem here, my screenpad wont update to 2.0, i cannot get any app like numpad, weather, calculator etc that were made for screenpad experience, can you help me? Its very dissapointing
And how do we know what version of screenpad we used?
Hi,
please kindly open another thread and share a picture of the issue with me.
Thank you.
Hi, please kindly open another thread and specify your model.
Thank you.
Hello Andrea,
are you able to continue the installation after that error message?
That error would not affect it.
Thank you.
Dear Blake,
I can continue the installation according to 'asus.com/support/FAQ/1041344', but at the end the screenpad does not work.
The necessary services are not started. If I launch ScreenXpert the answer is: 'I can't find the following service: ScreenPadService'.
Hereafter you can see the screenshot of the active ASUS services on my laptop after the screenpad installation procedure:
The screenpad works as a standard touchpad. The only difference is that it shows a replica of the screen background.
Thanks again for your help,
Andrea
Hello Andrea,
When you press F6, does all 3 modes show? or only touchpad mode?
May I have a picture of the situation of "it shows a replica of the screen background."?
Thank you.
Hi Blake,
when I press F6 only the touchpad mode shows:
Here is a screenshot of the main screen along with the screenpad:
Thanks for your patience,
Andrea
Dear Andrea,
PM sent.
Please kindly check and reply.
Thank you very much.