Screen Ghosting
Anilkumar
Level 2
Please tell us some basic information before asking for help:
- Model Name:ROG2
- Firmware Version:
- Rooted or not:
- Frequency of Occurrence:
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Today I updated the android from A9 to A10 today I have facing issue of screen Ghosting after full day of usage that is so irritating and after restarting of phone that is solved please take care of this issue.
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Ghost touch is always a hardware problem. You must get your device to your nearest service center and let them take a look. I had this problem, but with my old iPhone X, and only screen replacement solved it.
This is not screen issue if it was hardware issue then why this is solved by phone restart
Hi @Anilkumar,
The same problem happened to me, ghost touch, and just like you if I reboot the phone the problem is solved, so I also think this is a software issue. I created a post some days ago and another user confirmed my experience.
I was able to find a very specific way to force the problem to happens, which is browsing an specific URL using Chrome or Brave. I left an step by step to reproduce in my post, I leave a link here.
@Gustav_ASUS tried to reproduce my case and he could not, so he asked to me to install a trace program and send the logs to Asus. But in my case I'm not willing to do that because of the sensitive data that I have in the phone, but maybe you can do it, if you confirm the issue you have is exactly like mine.
In any case I solved my issue by switching to Firefox for browsing (I'm using Firefox Nightly).
Best regards,
Pablo
The only thing I can think of (and also did a search to see if it is possible) is static charge on screen. Restarts fixes this temporily because it resets the screen touches as you havent touched it.
Ohk Thanks Pablo I will make log for that when I will face this issue .
You can try going into Safe Mode and see if the issue occurs there. If it doesnt face the issue, it is most likely software that was installed from A9. I would also try factory reset and see if the issue occurs without installing any apps.
@Anilkumar Let me send you instructions via PM on how to capture a log.
Sry Now I came back to A9 because of battery life issue also. In A9 I am not facing single issue.
@Anilkumar Okay, let me know if you move back to A10 and the same issue occurs again.
Here issue occurs (sometimes) when navigate in page with many ads. When make touch screen test, error. If I turn off screen and on again problem solved.