Fingerprint Scanner randomly disappearing .99
devicentextian
Level 2
Please tell us some basic information before asking for help:
- Model Name:rog 3
- Firmware Version:.99
- Rooted or not:no
- Frequency of Occurrence:random
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Sometimes when placing a finger in scanner it's just blank or simply just not working. i had to open my phone via password and the finger print will work again as normal..
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Does it happen every 72 hours or after placing the phone in your pocket?
I don't know if it happens every 72hours but i was just holding it when it happens
Do you have double tap to wake enabled?
no it's off
it is a normal behavior in every phone to require PIN code every X period for extra security , but not daily
so the fingerprint scanner does not disappear in your case rather the PIN code is required
i am facing the same issue after updating to .98
From what I know if PIN is required it means there has been too many incorrect attempts to unlock the phone. Have you tried leaving the phone untouched on the table and see if it still ask for the PIN instead of fingerprint?
It happens sometimes twice a day so i don't think that's the issue.
when I pick up the phone it should show a fingerprint where i should put my finger right? but sometimes it doesn't and no matter how i hold my finger in that spot it will not show unless i open it through power button and start typing the password.
If you are using screen protector, remove it. Also, try factory reset. If problem still occur, bring it to the service centre.
This issue has been happening with me also. Even without using screen protector the fingerprint scanner does not show up when trying to unlock phone.
Next time it happens, please check if it says "Pin is required when you restart your device" because it might be that your phones have restarted without you knowing.
Could you please take a screenshot?
To me it happens every morning just one time, or when I don't use it for many hours, I can't say exactly how many hours.
I would be curious to know if is a security system or if it really do a reboot by itself.
It's not an issue anyway, just put the pin and the scanner is back.
Putting the pin takes 2 second, I read someone advicing to factory reset or bring to service, what kind of idiot advice is this?
I have the same problem at boot,fingerprint scanner disappearing and only pin is working.In older firmware fingerprint scanner worked normally at boot
For me fingerprint scanner disappearing at boot and only pin is working,It used to work normally in previous firmware.