IDLE BATTERY DRAIN PROBLEM

souvikshaw4004souvikshaw4004 Level 2
edited December 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus_X00TD
  2. Firmware Version: 087
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Please Asus Slove the problems.

@Y_ASUS @Christine_ASUS


Idle Battery Darin problem and slow charging problem.. Here is the screenshot..

I DIDN'T USE PHONE ON THAT TIME, SCREENSHOT...


And The Slow charging problem...

Here you can see my phone was charged only 9% with almost 49 minutes. Please Asus Slove the problems.



Comments

  • I have this issues for long time.. 5 month ago i turned off fingerprint and its normal, no battery drain.. i think there's a problem with fingerprint cuz everytime i turned that on the back case always heating.. when it turned off its normal event no battery drain when idle

  • AJ1AJ1 Level 3

    please try calibrating battery, hibernating apps, check for 3rd party apps causing any issue. Check in safe mode as well. if not worked out, try to hard reset the phone.

  • Hi, Please follow below steps may improve battery backup:      

    1. Close apps that are not used (Bluetooth, WiFi, GPS, etc.)

    2. Adjust sleep time and brightness (Settings > Display)

    3. Boost memory when you see memory consumption is high with no app running,

    4. check for background running applications, stop/disable unwanted apps, you can manage apps from auto-start manager. 

    5. Check the following article for more information: https://www.asus.com/in/support/article/604/


    you may also follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue

    factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/

    4. Last option would be to visit the service center to have

    a check. Locate here: https://www.asus.com/in/support/Service-Center/India

This discussion has been closed.