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IDLE BATTERY DRAIN PROBLEM

souvikshaw4004souvikshaw4004 Level 2
edited December 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus_X00TD
  2. Firmware Version: 087
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Please Asus Slove the problems.

@Y_ASUS @Christine_ASUS


Idle Battery Darin problem and slow charging problem.. Here is the screenshot..

Screenshot_20201105-051152.png

I DIDN'T USE PHONE ON THAT TIME, SCREENSHOT...

Screenshot_20201105-051015.png


And The Slow charging problem...

Here you can see my phone was charged only 9% with almost 49 minutes. Please Asus Slove the problems.


Screenshot_20201105-051152.png


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Comments

  • vfebrian6661vfebrian6661 Level 1

    I have this issues for long time.. 5 month ago i turned off fingerprint and its normal, no battery drain.. i think there's a problem with fingerprint cuz everytime i turned that on the back case always heating.. when it turned off its normal event no battery drain when idle

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  • AJ1AJ1 Level 3
    https://zentalk.asus.com/en/discussion/39667/idle-battery-drain-problem

    please try calibrating battery, hibernating apps, check for 3rd party apps causing any issue. Check in safe mode as well. if not worked out, try to hard reset the phone.

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  • victor0_ASUSvictor0_ASUS mod

    Hi, Please follow below steps may improve battery backup:      

    1. Close apps that are not used (Bluetooth, WiFi, GPS, etc.)

    2. Adjust sleep time and brightness (Settings > Display)

    3. Boost memory when you see memory consumption is high with no app running,

    4. check for background running applications, stop/disable unwanted apps, you can manage apps from auto-start manager. 

    5. Check the following article for more information: https://www.asus.com/in/support/article/604/


    you may also follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue

    factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/

    4. Last option would be to visit the service center to have

    a check. Locate here: https://www.asus.com/in/support/Service-Center/India

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