Screen problem
BurgerKingCrownMan
Level 1
Please tell us some basic information before asking for help:
- Model Name: Rog Phone 3 Strix Edition 8/256
- Firmware Version: 17.0823.2009.99
- Rooted or not: not rooted
- Frequency of Occurrence: every day since August
- APP Name & APP Version (If your issue relates to the app): Phone's interface, games, google discovery, netlix, hbo, youtube, basically any app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hello, so this is what's happening to my unit since the day I got it.
I don't know if that half blacked screen falls under the 'black crush' category. The picture I took shows the Google discovery feed page just to present the problem - that's where the issue is best visible . Only the lower part of the screen is affected by this - while gaming or watching movies only this part displays darker spots differently. While this is happening the colors seem to be fine, that's why I didn't know if I should address the black crush issue.
Also, since I can't find the answer anywhere - is the green tint a hardware or a software problem, no update has fixed it for me yet since August. The tint isn't green in the 60hz mode but I can still see the discoloration.
Comments
That's proably a hardware defect, had the same issue on the top of my screen and got it replaced. That's normal behaviour if something on the TFT layer isnt entirely right and the voltages it gives to the OLED diods are simply to low. The discoloration is blakc crush which everyone is complaining about, but the thing that messes up only the bottom screen is indeed a defect.
Thank you for the info @nightmaster552 . Can somebody from Asus team confirm that? It would be easier to get a replacement this way.
You can repeat the process I did. Go to the nearest ASUS service center show them the pixalation, rotate the screen 180 degrees and show them that now it's suddenly gone but on the other side aka always the bottom part thats messing up.
They will instantly give you a replacement or offer a repair. Nobody from the Asus team is going to confirm or deny the defect as they won't say anything else than "go to the nearest asus service center" as the mods here cannot take responsibility for a diagnosis.
@nightmaster552
Hi mate, can you tell me because i have a similar situation, mine has faulty screen (touch) but when send it to asus service center didn't give me new rog 3 replacement, just repair and change the defective screen.
Can u tell me how many days from purchase of rog 3 happens to u?
Service center give u a brand new rog 3 or another device? And btw what country are u ?
Thank you
I'm from denmark and I got a brand new device since i explicitly asked for it. The reason why I can easily do it is because we have laws here that say if I have to wait for an unreasonable amount of time for a repair I can request a new device.
@nightmaster552
Could you please show me how the screen should look like? All I find on the web are the pictures of devices with faulty screen but I've never seen how the screen should actually look like in dark environment.
@BurgerKingCrownMan
I hope it starts the video at 9:55 if not you can set it manually there, there I explain and show how you can determine wheter its a hardware or software defect.
Good Country!! Laws respects the consumer!!!
You didnt tell me, when u buy the phone and when give u the replacement? It was on first days?
They didnt have it on stock at the place so I had to wait 1 day for delivery.
Again you didn't understand me mate. When u first buy it rog 3 ,when u realise that it was defective, and when u go to service center and give u the new rog replacement?
It's hard to understand as your english isn't exacly perfect. I noticed the device had a defect roughly 1 week after owning it, then i gave it to the service center and got a new device 1 day after i delivered the defect one to my briefcase.