MyAsus will not start

- System: Windows 10
- Battery or AC: Both
- Model: UM425IA
- Frequency of occurrence: Constantly in last few days
- Reset OS: Uninstalled MyAsus, Reinstalled supporting driver set, reinstalled MyAsus
- Screenshot or video:
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Detailed description:I've had my Zenbook for several months now and never had any issues with MyAsus. Suddenly, over the last few days it will not launch. Where it used to come up within a couple of seconds, it now stays on the initial blue screen for several seconds and then goes to the white (blank) loading screen and stays there until it times out several minutes later. I've tried all of the conventional methods:
- App Repair under Windows settings
- App Reset under Windows settings
- Uninstall, update ASUSSystemControlInterfaceV2, reinstall
When this started, was running BIOS 306. Updated to 307 and did the steps above again.
Anyone seen and solved this issue?
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Comments
I have the same issue, i can't change the battery recharge settings because of this ..
+1 Same issue here, nothing works except full windows reset, I sent a complaint to Asus Support, hope they fix this, otherwise a great machine
Dear all,
May I have the version of your My ASUS APP and ASUS System Control Interface V2 driver?
And all of you have UM425IA?
Thank you.
myasus app version: 2.2.49.0
i have a UX425JA
myAsus: 2.2.49.0, Asus Control Interface V2: 2.2.31.0, Windows 10 Pro 20H2 (build number 19042.610), BIOS: 307
UM425IA with R7 4700U, 16GB RAM
Dear all,
ASUS System Control Interface V2(Driver) V2.2.32.0 has been released.
Please kindly update and see if the problem persistes.
Thank you.
Updated a week ago both myAsus and SCI. Works great, thanks to the software team for a quick fix.
ux425e (11th gen)
ASUS System Control Interface V2 : 2.2.27.0 (i think i dont know how to check)
Same issue with MyAsus app (would open in less than a second , now it won't)
How do I Update to V2.2.32.0?
reply would be helpful as this is a brand new laptop
Check the drivers page for you laptop. This may be the link for the latest version, but do check it before downloading.
https://www.asus.com/Laptops/For-Home/ZenBook/ZenBook-14-UX425-11th-Gen-Intel/
https://dlcdnets.asus.com/pub/ASUS/nb/DriversForWin10/ASUS_System_Control_Interface_V2/ASUSSystemControlInterfaceV2_ASUS_Z_V2.2.33.0_12974.exe