regarding the asus logo stuck after restarting

p. prachethanp. prachethan Level 1
edited December 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name:asus zenfone max pro m2
  2. Firmware Version:latest i dont know the exact version details as my phone got stuck on asus logo
  3. Rooted or not:not rooted
  4. Frequency of Occurrence:from today(04-10-2020)
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


hi team ,the problem i have been facing since today morning 04-10-2020 is my phone got stuck and not responding to anything so i restarted it then it gor stucked on asus logo and not starting even after waiting for 1 hour and also the recovery mode is not opening but only restart option is coming in the boot mode what should i do to get my data back and also the phone to work...please reply as soon as possible team i am in big trouble


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