Screen is turning off after receiving call after 2009.98 update

m.shivu008m.shivu008 Level 1
edited December 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: Asus rog phone 3
  2. Firmware Version: WW_17.0823.2009.98
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Everytime after receiving call and after dialing also
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


After WW_17.0823.2009.98 update screen is turning off after receiving call and after dialing. Please provide solution as soon as possible.

Thank you


  • Hi,

    Thanks for reporting.

    Let me have a check on my phone. Is there a current frequency or is it all time?

  • m.shivu008m.shivu008 Level 1
    edited November 2020

    All the time. If you want to see display again, you have to unlock the phone. After dialing or receiving the call, screen goes off and phone will be locked.

  • I was facing this issue after .78 update, And with .98 update it has gotten even worse, Whenever I get in call on messenger app screen goes dark and you can't even unlock the phone(even fingerprint doesn't work) until the other person ends the call 😅

  • as19103as19103 Level 2
    edited November 2020

    I just updated to .99 version and this seems to be fixed on latest .99 firmware.

  • I also updated to .99, but issue didn't fixed. Please check again. After receiving call am still facing issue.

This discussion has been closed.