Macro camera cannot be used

Please tell us some basic information before asking for help:
- Model Name: ZS661KS
- Firmware Version: 18.0823.2009.98
- Rooted or not: Not
- Frequency of Occurrence: First time
- APP Name & APP Version (If your issue relates to the app): Camera
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I cannot use macro camera, It show black screen.
My FW is 18.0823.2009.98
Is this HW or SW problem?
0
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Comments
@mafuyu63159 Try resetting camera settings by clicking the cogwheel icon.
You can also try resetting the application by going to:
Long-press camera app icon -> App info -> Storage & cache -> Clear both and reboot your device.
I tried this and it didn't work. But I have sent the phone to the service center.