Macro camera cannot be used

mafuyu63159

Please tell us some basic information before asking for help:

1. Model Name: ZS661KS
2. Firmware Version: 18.0823.2009.98
3. Rooted or not: Not
4. Frequency of Occurrence: First time
5. APP Name & APP Version (If your issue relates to the app): Camera

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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I cannot use macro camera, It show black screen.

My FW is 18.0823.2009.98

Is this HW or SW problem?

Gustav_ASUS

@mafuyu63159 Try resetting camera settings by clicking the cogwheel icon.

You can also try resetting the application by going to:

Long-press camera app icon -> App info -> Storage & cache -> Clear both and reboot your device.

mafuyu63159

https://zentalk.asus.com/en/discussion/comment/132727#Comment_132727

I tried this and it didn't work. But I have sent the phone to the service center.