edited December 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  2. Firmware Version:9
  3. Rooted or not:No
  4. Frequency of Occurrence:?
  5. APP Name & APP Version (If your issue relates to the app):-

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Mau nanya min hp saya kan Asus Zenfone Max Pro M2,yang baterai nya 5000mah tapi kok boros bgt ya?


  • Hi andikakerenbanget

    Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below

    1. Enter "Safe Mode" and leave a 100%-charged phone in sleep(idle) mode in a night, then provide me the screenshot of 


    ②Setting>Battery>3 dots on the top"Show app usage"

    # How to enter and exit "Safe Mode"

    If the battery works well in "Safe Mode", please check on any disturbance from the installed 3rd party Apps.

    2. If the "Fingerprint" is turn off, does the situation remain the same?


    3. Does the issue appear right after any system/apps' download or update? What is your current firmware version

    Settings>System>About Phone>Build Number

    If you try to update to the latest version, does the issue still persist?

    4. Also, please try "the Factory Reset" 

    Settings>System>Advanced>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

    5. Is there any zone heating up while using/idling? How long has the battery been used? 

    For more information, please refer to the links below

This discussion has been closed.