ROG Phone II restarts automatically

Raider01Raider01 Level 1
edited December 2020 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: ROG PHONE II
  2. Firmware Version: 17.0240.2009.49_0
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Multiple times in a week
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I am really frustrated with this issue and I had even went to SC but as they couldn't find why this was restarting, they just did a factory reset and gave me my device back. But even for this, they took about 10-12 days.

My warranty is going to expire in some days and I can't risk it any more.

This was my thread which was closed by mods.


I have already visited service center once and the motherboard needs to be replaced obviously but they won't do it. Please help or else my warranty will expire and I'll have no other choice. It's restarting more frequently now.


@Anders_ASUS @ARP_ASUS @AMOL

Comments

  • Hi,

    I have already sent you a DM please check and share the details.

  • Please share me the same my asus rog 2 gets freezed and it does not even responda and aome times it reatarts automatically and cannot use this phone while on charging because the whole screen starts blinking.

  • Please share me the same my asus rog 2 gets freezed and it does not even responda and aome times it reatarts automatically and cannot use this phone while on charging because the whole screen starts blinking.

    @ARP_ASUS @ander0727 @AMOL

    @Anders_ASUS

  • Same with me, i bought ROG 2 in August 2020 at first there is no problem and then after updating to Android 10 the phone will automatically shuting down if i used it while charging.

    I have tried to rollback from firmware Version WW-17.0240.2009.49 to ANdroid 9 firmware WW-18.0631.2001.64-1.1.92 but it keeps shuting down when i used it while charging. Even in normal temperature, after open screen lock in several seconds it will shuting down.

    My cable works fine, and the adapter works fine, tried it in other adapter and cable the problem still occurs.

    Come on ASUS you are a multinational company with hundres of technicians engineers, can you figure out something?

This discussion has been closed.