Rog Phone 3 - Default Camera App Broken after .78 update
ZT-5926e239
Level 2
Please tell us some basic information before asking for help:
- Model Name: Rog Phone 3 16/512
- Firmware Version: WW .98
- Rooted or not: Not rooted
- Frequency of Occurrence: After WW .78
- APP Name & APP Version (If your issue relates to the app): Default Camera App
After firmware update to .78 camera app was broken, back cam stuck at wide angle camera,
No sliding to wide and 64MP on back cam, macro camera using the 64MP, some features are gone motion tracking etc.
But main camera works properly for other app Footej 2, Procam X
Troubleshooting:
Already performed hard reset as per support, and support claims it is not firmware/software issue
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Comments
Additional footage on the default camera
I will add much needed photos to this rather very rare bug we are experiencing on our phones. As what the author already mentioned, the main camera was working prior to .78 update, that is, all 3 camera sensors were usable. After the said update including the latest .98, the stock camera app as well as apps that use the cameras such as Facebook, WhatsApp, Viber, and other third party camera apps only "see" the wide-angle and macro sensors and thus set them as default cameras. As shown in the above photos, the slider for wide-angle/main sensor is stuck and set only to wide-angle. Under Pro mode, it can be seen that the focus mode is greyed out because the camera app is forced to use ONLY the wide-angle sensor.
Info apps that can be downloaded from the Play Store can still "see" the main 64MP sensor since they still report its presence, even showing the hardware specs of the said sensor, thus, THIS IS NOT AND SHOULD NOT BE A HARDWARE ISSUE. Asus claiming it is not a software issue is rather hard to believe.
@Titan_ASUS @Anders_ASUS
I see you quite responding on other threads, hoping you could help with this one.
Below is the email from ASUS support, I'd rather not bring it to service center for the 2nd time as it is we believe a software issue, also additional costing for the repair and checking is on us
2 weeks on service, and as I can see its not only me who experienced it with same intance, as we mentioned all cameras and features are working fine before .78
Its such a hassle not to be able to use back camera properly
Hoping you could check on this and be able to fix it
I can send you the while cameraAPI logs just to prove that all cameras are still detected
Try reset your phone. Here's mine .98
Already, did twice before the .98 update
Also are you saying you also encountered the same issue? And reset after the update of .98 fixed the issue?
First clear the cache and storage for camera app and then check. If the issue persist then go to camera setting and change the resolution to 4:3 instead of 4:3(64mp).
Hope this will resolve the issue
Did not work, did that couple of times too
No, i didn't have that issue but it's obviously a software glitch factory reset might solve that problem.
All of your suggestions were attempted already to no avail prior to posting here. We are at a loss that's why we came here for help. I personally even attempted downgrading twice and the problem still persists. It's appalling though that Asus is not considering software problem on this.
Yes it should've fixed it, but didn't twice
@Titan_ASUS @laura@Laura_ASUS @andeol.lallemand@Kris@Kris_ASUS @ander0727@Anders_ASUS
Looping in all Asus personnel that I can see, hoping they see this
@ARP_ASUS
Need help on this issue
@Olivier_ASUS @CH_ASUS @Gustav_ASUS
Hope you can help or at least acknowledge that asua ia checking on this
Someone has same issue like this? Any fix or steps you did besides what's already adviced.
Thanks in advance
Still no response
Will comment this everyday until you notice this
Just updated WW .99 today, issue still persist
Still waiting for asus team response