screenpad 2.0 in touchpad mode goes black instead of dimming

arturm2001arturm2001 Level 1
edited December 2020 in ZenBook
  1. System: Windows 10 Home
  2. Battery or AC: 65W
  3. Model: Zenbook 14 UX434FQ
  4. Frequency of occurrence: persistent
  5. Reset OS: nope
  6. Screenshot or video:


Detailed description:I've recently bought a new Zenbook 14. The screenpad worked just fine. Switching to touchscreen with that little icon in the left lower corner of the display worked as expected, but today i'm after a new windows update (idk if it's coincidental or not) but now after switching to touchscreen i no longer can see the apps, or anything related to the screenpad anymore. The screenpad doesn't dimm when switching to touchpad, it's as if it just replaces the screen with a traditional, old-fashioned touchpad. It's annoying, as even when i use the touchpad i would like to know what is going on on my touchscreen or when the apps are. I'm uploading a photo of the screenpad in the new touchscreen mode. Is there any way to go back to the old, screen dimming version of touchpad? Thanks in advance for your response.


  • and thats how it looks like, pretty awful imo

  • Hello arturm2001,

    Please refer to below FAQ to reinstall drivers.

    Please be careful that the installation order must be followed.

    Thank you.

  • Hi again,

    I followed this guide as you asked, and it didn't really change a thing. The touchpad still stays in the same condition, still the same black mode. Is there anything i can do to change this situation?


  • Hello arturm2001,

    May you check which windows KB update was it?

    and then uninstall that update ?

    (Settings>Update and Security>Windows update>View Update History>Uninstall Updates)

    Thank you.

This discussion has been closed.