screenpad plus 2 is disabled

fbitattoolondonfbitattoolondon Level 1
edited November 28 in ZenBook
  1. System: windows 10 home 64 bit
  2. Battery or AC: both
  3. Model:
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

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Detailed description:Hello,

I purchased a Zenbook Pro Duo about 6 months ago, its all perfect but i changed the storage to a bigger one (meaning new windows install) and the screenpad has stopped working. I can still see wallpaper on it, but it only works as a second screen like as if it was an external screen. I can use F8 to do the standard "extend", or "duplicate", etc options, but when I click on the hot key (immediately left of the power button) the message that pops up says "screenpad plus is disabled" - clicking it a second time gets the same message (in other words, it's not "enabling" it). As I said, I have done an OS reset. I have reinstalled the hotkey drivers. I reset the BIOS to "default" per the instruction from the first tech support person, and I have uninstalled and reinstalled the drivers for "Intel UHD Graphics 630" per the instructioon from the second tech support person. I don't know what options are left.

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