[ROG Phone 3] Autorotate not working

aguo1882aguo1882 Level 1
edited December 2020 in ROG Phone 3

  1. ROG Phone 3
  2. Version WW-17.0823.2008.78
  3. Not rooted
  4. After around 1 hour of use, the orientation sensor appears to go to sleep
  5. Google maps, Chrome, Gallery

I'm having issues with autorotate with my ROG Phone 3. When I have autorotate off, whenever applications like Google Maps detect an orientation change, a little icon appears in the corner for a few seconds where if I tap it, it will manually rotate the screen from portrait to landscape and vice versa.

The orientation sensor appears to go to sleep after a while, so that Google Maps, Chrome, Gallery etc can't seem to detect an orientation change. Games work fine, not sure if it is because they are locked to landscape.

I tested the sensor by going to the calculator app and triggering the diagnostic tool. The G sensor test passed.

Enabling autorotate doesn't work either. After that is enabled, I can't get the launcher to change from portrait to landscape. It doesn't work for Google maps or gallery either. The camera is fine, it is detecting changes, but I think it might be using another sensor for that.

Its really annoying. I usually lock my screen to portrait, however when I use Google Maps, I like it in landscape mode in the car. So with my other phone, S20 Ultra, it works perfectly every time. Autorotation disabled, but when I rotate the screen, the little manual rotation icon comes up and I tap it to rotate.

Is this a known issue? Will this be be fixed soon?


  • This is the first I'm hearing of this. I'd like to get a device log from you so our developers can take a closer look,

    I'll PM you the details.

  • I have sent you the required files.

    It would be great if this can be fixed. It is quite annoying, I didn't expect these kinds of issues for a flagship phone.

  • I’m having screen rotate issues as well happens to me after playing a game when I finish playing the device is no longer able to auto rotate on the Home Screen even though auto rotate is enabled. It’s like it’s on a timer if I lock the phone and leave it for a few seconds then unlock it it works normal again 🤷‍♂️



  • I just tried locking the screen and testing it. Doesn't work for me, still not able to auto-rotate. The only way to fix this temporarily for me is to restart the phone.

    Very annoying, I have downloaded an app which forces landscape or portrait now. Definitely didn't expect this from a flagship.

  • Maybe do a complete wipe. I never had this issue. My phone rotates still just fine Oo

  • Yeah mine works completely normally too till I have been playing cod mobile in xmode with the cooler after I shit down the game it no longer rotates till I have locked then leave for about 5 seconds or so then unlock and it starts working again 🤷‍♂️

  • Ill try it with genshin impact and see if i can force tje same result.

  • Have same problem. After some time it rotate itself and i cant rotate, just to wait some minute and i can

This discussion has been closed.