MyAsus shows a fan problem on a new Zenbook UX425JA

roizhv22

1. System: Zenbook UX425JA
2. Battery or AC: 65W
3. Model: UX425JA
4. Frequency of occurrence: when the hardware test scan completed
5. Reset OS: no
6. Screenshot or video:

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Detailed description：

I have recently purchased a zenbook UX425JA and ran a myasus hardware test. The results shows an error with the fan calming there might be a problem with the computer's fan. I have not encountered any major over heating issues or something like that and it's sounds like the fan working when the system is under load.

I have saw another discussion about the same problem in a Vivobook but not in a zenbook. I asssume that's just a bug in myasus app.

Btw, I have reinstall Myasus, updated the BIOS to 302 and updated Asus control surface driver - all from the official site and not from myasus (Live updates don't work for me as well).

Please help, or just tell me that I should not worry about that.

That's a brand new machine.

Thanks !

Blake_ASUS

Hello roizhv22,

May I have the version of your ASUS System Control Interface V2 driver and MyASUS App?

We are working on this issue now.

Thank you.

roizhv22

Asus system control interface - V2.2.28.0

myasus 2.2.44.0

Blake_ASUS

Hello roizhv22,

Thank you for the information.

There will be a new version of MyASUS releasing soon.

I will keep you updated.

Thank you.

roizhv22

Great I'll be waiting for it then.

Thank you :)

Blake_ASUS

Hello roizhv22,

Please kindly update ASUS System Control Interface V2(Driver) V2.2.31.0

https://www.asus.com/laptops/for-home/zenbook/ZenBook-14-UM425/HelpDesk_Download

and reboot the device then reinstall MyASUS again.

Thank you.

roizhv22

This is the page for the UM model, it seems that the page for the UX does not work..

can you send a new link?

Thanks

Blake_ASUS

Hello roizhv22,

They are the same

https://www.asus.com/laptops/for-students/zenbook/ZenBook-14-UX425/HelpDesk_Download

Thank you.