Volume not working while on call with headphone connected

Please tell us some basic information before asking for help:
- Model Name:601
- Firmware Version:087
- Rooted or not:not
- Frequency of Occurrence: always
- APP Name & APP Version (If your issue relates to the app): Phone app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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While headphone is connected ....
If i do a call or receive a call..
My phone's volume isn't working at all..
Means no change to volume when i press volume up or volume down buttons...
I can't low call volume or high call volume when headphone plugged on a call.
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Comments
Hi there, kindly follow the below steps:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
5. If still you face the issue factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/
6. Last option would be to visit the service center to have a check. Locate here: https://www.asus.com/in/support/Service-Center/India