Asus TUF A15 Laptop Blue Screen

bhavikmehtabhavikmehta Level 1
edited November 25 in Others

My laptop got delivered yesterday from Amazon. As soon as I got it I plugged it for 3 plus hours to charge as per the instructions provided. I switched it on after that, I updated the laptop to latest available updates from Windows Updates. BIOS was also updated. After the updates, I started using the laptop, to check the battery of it I unplugged and used it on battery. Was downloading required softwares from Chrome, it suddenly showed a blue screen with error message 'FAULTY_HARDWARE_CORRUPTED_PAGE' on the bottom and said dump files are saved. I started panicking, it's a brand new laptop and I don't understand what exactly caused this. I googled this issue and found a software called BlueScreenView and downloaded it, it generated this report.


==================================================

Dump File : 102220-9109-01.dmp

Crash Time : 22-10-2020 18:26:48

Bug Check String :

Bug Check Code : 0x0000012b

Parameter 1 : ffffffff`c00002c4

Parameter 2 : 00000000`00000319

Parameter 3 : 0000026e`d86f6e20

Parameter 4 : ffff9680`b6925000

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+3f45a0

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 10.0.19041.572 (WinBuild.160101.0800)

Processor : x64

Crash Address : ntoskrnl.exe+3f45a0

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\102220-9109-01.dmp

Processors Count : 12

Major Version : 15

Minor Version : 19041

Dump File Size : 1,757,364

Dump File Time : 22-10-2020 18:27:26

==================================================

Comments

  • Today one more blue screen, this time I was able to get a picture.

    BlueScreenView output:

    ==================================================
    Dump File         : 102320-9406-01.dmp
    Crash Time        : 23-10-2020 01:05:43 PM
    Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
    Bug Check Code    : 0x0000001e
    Parameter 1       : ffffffff`c0000005
    Parameter 2       : fffff807`6dcd4ba4
    Parameter 3       : 00000000`00000001
    Parameter 4       : ffffd407`912d4d30
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+3f45a0
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 10.0.19041.572 (WinBuild.160101.0800)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+3f45a0
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\Windows\Minidump\102320-9406-01.dmp
    Processors Count  : 12
    Major Version     : 15
    Minor Version     : 19041
    Dump File Size    : 1,770,316
    Dump File Time    : 23-10-2020 01:06:18 PM
    ==================================================
    



  • Hello bhavikmehta,

    Have you also reported similar issue through our Twitter account?

    If so, we suggested you wait for the replacement you have applied.

    Thank you.

This discussion has been closed.