Zenfone 5 SLOW CHARGING!? Pls HELP

alghabid24alghabid24 Level 1
edited November 2020 in ZenFone 5 Series

Please help me out, I've been trying to use different cables and different fast chargers. I've clean the USB C port, used the original charger and cable but IT CHARGES SLOW!

I've tried charging in safe mode, installed the ampere software to track the power it's receiving and I only got 280mA at max. Seriously, I cannot take this anymore.

I've been using Asus products for years but this one has failed me.

How can anyone help me? I've read all of the threads, forums and even watched videos.

Fast charging only triggers a few times.

Comments

  • Hi alghabid24

    Thank you for your asking. Kindly provide the information below so that we can better assist you.

    1. Does the issue appear right after any system/apps' download or update?

    2. Your current firmware version

    Settings>System>About Phone>Software information

    3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    4. Also, please try "the Factory Reset" 

    Settings>System>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

    5. Please try SMMI test 

    Calculator> type ".12345+=">SMMI TEST>Single Test>AC Charging Test

    If the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

This discussion has been closed.