Zenbook 14 UX463FL Recovery fails..

edited November 2020 in ZenBook
  1. System: Windows 10 Home 2004
  2. Battery or AC: both
  3. Model: UX463FL
  4. Frequency of occurrence: ongoing
  5. Reset OS: -
  6. Screenshot or video:


Detailed description:

Hey everyone.

I recently bought my first Zenbook and I love it, apart of the issue that I can't recover that.

It was shipped with Windows 10 1909 and I upgraded it to Windows 2004 via Windows Update. I've also made an BIOS update to the recent version, but now I want to make a factory reset of Windows.

By trying to Start the ASUS Factory Reset tool i get prompted that MyASUS couldn't be find on my WinRE.

It makes me wonder, because I've never touched any partitions on the NVMe.

Is it possible that Windows 2004 crashed my recovery partition?



  • Hello YUKANOVIC,

    I'm sorry it's a bit confusing. My ASUS it's an APP that can be downloaded from Microsoft store after everything set up.

    Are you able to do that?

    Please refer to below FAQ to see if you have done similar steps

    Thank you.

    edited October 2020

    Hello Blake, thanks for the reply.

    Yes, it sounds confusing but I apologize.

    I've attached some Screenshots that I've made from my recovery environment.

    Here's also a screenshot of my untouched partitions:

  • Anyone who has an idea? :((

  • I don't even understand your problem.

    Hope someone has a solution for this, good luck

  • Hello YUKANOVIC,

    Have you ever installed your own OS? or it is still factory OS?

    May I know more detail of the steps you proceeded?

    Like after you click on Reset this PC> Get Started

    then what were the options you chose and then lead to that"AsWin10Launcher"?

    If you choose "advanced options", does it give you other choice to reset?

    Thank you.

This discussion has been closed.