ROG phone II - Screen blackout when using phone while charging at 120hz setting and other charging i

LazzoLeonLazzoLeon Level 1
edited November 2020 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone II
  2. Firmware Version: WW_Phone - 17.0240.2009.49
  3. Rooted or not: not
  4. Frequency of Occurrence: Often
  5. APP Name & APP Version (If your issue relates to the app): It only happens when using while charging. I thought at first it was just a glitch but it often happens. It returns back to normal when you lock your screen and unlock it. But still it freaked me out the first time. There is also this touch problem which can be stopping of touch input even when the finger is still pressed while sprinting in pubg mobile (I have set the device to 90hz without x mode) to multiple touches for a single touch while typing fast (60hz, no x mode).

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Comments

  • Hi LazzoLeon,

    If the screen blackout is seen multiple times, Try factory resetting your phone once.

    If this doesn't help you need to visit service center to have a check on your phone.

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