ROG Phone 3 auto shutdown randomly

sidartluvsidartluv Level 1
edited November 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 3
  2. Firmware Version: WW_Phone-17.0823.2008.78
  3. Rooted or not: Not Rooted
  4. Frequency of Occurrence: Daily
  5. APP Name & APP Version (If your issue relates to the app): Its randomly. No heavy gaming or anything. Just normal whatsapp etc.

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

Received the phone yesterday from Flipkart. Yesterday the phone shutdown suddenly while I was just using whatsapp. Its instant black screen and then I had to use the power button to switch it on. Today morning I was changing the notification tone and it went to instant shutdown again. No gaming or overheating happened before this. Yesterday the battery was around 50% and refresh rate was 120hz when it happened, today around 90% battery and 90hz refresh rate. The phone runs normal,

Please tell me what to do. I still have time to deal with Flipkart. Today is the second day I have this brand new phone with me.

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