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When will New updates are rolling out to fix the black crush issue on rog 3

nishantjarialnishantjarial Level 1
edited November 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Comments

  • OgghyOgghy Level 1

    I think the answer is.. never. Because the problem occured in day one and they're not even trying to fixes it right now xD

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  • ARP_ASUSARP_ASUS mod

    Hi For black crush issue please share the below:

    Can you please share the below:

    1. Firmware version

    2. App to play video (video title where you experience this)

    3. Brightness setting 

    4. Screenshot 

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  • CravenCraven Level 3
    edited October 2020

    1. Firmware version: .78


    2. App to play video (video title where you experience this):

    YouTube: https://youtu.be/G_tLIX4aRj0 (1:21) (720p)

    YouTube: https://youtu.be/LZotNSWF0-4 (0:43) (720p)


    3. Brightness setting: 20%-60%


    4. Screenshot:

    Screenshot_20201013-004221954.jpg
    Screenshot_20201013-004323969.jpg

    Interesting info: there seems to be no black crush if i lower the brightness anywhere from 15% to 0%. If i do that, the black crush disappears and the red tint takes place. The lower the brightness, the stronger the red (happens only on YouTube). Also, less black crush for me above 70% brightness. The higher, the better.

    Conclusion: black crush occurs in YouTube at 16%-69% brightness. Around 45% brightness is where the strongest black crush happens.


    Disclaimer: This info is based only on those two videos. I might be wrong and there are other videos that still exhibit black crush regardless of brightness.

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  • nishantjarialnishantjarial Level 1
    edited October 2020
    Screenshot_20201012-202344240 (1).jpg

    Screenshot shows prefect black in back but mid u can see some issue

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  • nishantjarialnishantjarial Level 1
    https://zentalk.asus.com/en/discussion/comment/123663#Comment_123663

    Ys same as u explain only at low brightness level problem persist ,but when will they fix it or no fix for this problem and one more pocket mode is not working properly?? I don't see any mssg like one plus showing for pocket mode when u place your finger on sensor,

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