Laptop CPU fan does not stop

  1. System: windows 10 Home 64
  2. Battery or AC: both
  3. Model: UM433I
  4. Frequency of occurrence: constant
  5. Reset OS: no
  6. Screenshot or video: n/a

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Detailed description: Regardless of the CPU usage (e.g. 5%-15%), the fan is running constantly and loudly. Even if I select the whisper mode from MyAsus, there is no effect. The room temperature is moderate (no more than 22-23C) and I am running only browsers, mail and office programs. There was a stop of the fan for c. 5-10 seconds and they it is back on.

I bought the zenbook a few days ago and I think I have the latest BIOS (301) as of Oct 2020 and I have not changed any options there.

Please help, as the fan noise is really disturbing my work!!!😕

Thank you in advance.

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