My rog phone 3 is not charging with original charger

edited November 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name:Rog phone 3
  2. Firmware Version:17.0823.2008.78
  3. Rooted or not:not
  4. Frequency of Occurrence: everytime
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Comments

  • edited October 2020

    this is serious issue mods

  • Try below:

    Use the same charger with a different phone

    Use different charger with your phone

    Factory reset your phone

    There is a side port for charging check if it works there

    If nothing works:

    Kindly visit the nearest service center:

    Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.

    https://www.asus.com/in/support/service-center/india

  • but it's firmware bug bcoz this problem is happened after some days of update so plzz fix this bug..

  • NexTRTLNexTRTL Level 1
    edited October 2020

    Hi , i can confirm that this is happening.

    I just bought this phone yesterday.

    Tested the phone to charge both on Bottom port and Side Port. Both Works.

    I ran the latest firmware update to the phone.

    Now bottom port no longer charges after the latest firmware update.

    Please tell if this will be fixed very soon.


    Dear admin , can i confirm that this case is legit?

    Bought phone on the 22nd , and this is 23rd.


    As per previous comment :


    Use the same charger with a different phone - Yes , charger works

    Use different charger with your phone - Only side usb-c works

    Factory reset your phone - really? i have to factory reset? , anyway , i did this. didnt work as well.

    There is a side port for charging check if it works there - Yes side port works.


    Also same as original post -

    1. Model Name:Rog phone 3
    2. Firmware Version:17.0823.2008.78
    3. Rooted or not:not
    4. Frequency of Occurrence: everytime


This discussion has been closed.