My rog phone 3 is not charging with original charger
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Level 1
Please tell us some basic information before asking for help:
- Model Name:Rog phone 3
- Firmware Version:17.0823.2008.78
- Rooted or not:not
- Frequency of Occurrence: everytime
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Comments
@dipti_b @Radhe @Gustav_ASUS
this is serious issue mods
Try below:
Use the same charger with a different phone
Use different charger with your phone
Factory reset your phone
There is a side port for charging check if it works there
If nothing works:
Kindly visit the nearest service center:
Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.
https://www.asus.com/in/support/service-center/india
but it's firmware bug bcoz this problem is happened after some days of update so plzz fix this bug..
Hi , i can confirm that this is happening.
I just bought this phone yesterday.
Tested the phone to charge both on Bottom port and Side Port. Both Works.
I ran the latest firmware update to the phone.
Now bottom port no longer charges after the latest firmware update.
Please tell if this will be fixed very soon.
Dear admin , can i confirm that this case is legit?
Bought phone on the 22nd , and this is 23rd.
As per previous comment :
Use the same charger with a different phone - Yes , charger works
Use different charger with your phone - Only side usb-c works
Factory reset your phone - really? i have to factory reset? , anyway , i did this. didnt work as well.
There is a side port for charging check if it works there - Yes side port works.
Also same as original post -