Brighteness issue, it sometimes goes down

JohnFruscianteJohnFrusciante Level 2
edited November 2020 in ROG Phone 3

Hi, I always stay with autobrighteness disabled and I usually use 100% brightness value.

I noticed a strange issue, sometimes the brighteness goes down and after some seconds it returns to its full 100%.

It even happen when my phone is cold and I would to know if anyone have same problem or if it is normal.


Pleaseell us some basic information before asking for help:

  1. Model Name: Rog 3 WW
  2. Firmware Version: 78
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Comments

  • I had also observed this. It happened randomly which automatically sets the brightness to 0%.

  • Sometimes brighteness goes down but the value remain at 100%..similar to iPhone when it becomes hot and safety system turn it in darker brightness..but my Rog sometimes does it when cold

  • @Anders_ASUS is it normal or I have to contact assistance? I have disabled autobrighteness, I have disabled screen smart adaptive , battery is on balanced mode, with 100% brightness it turns down and up automatically but remaining on 100% value and it is not a safety system because temperature is very low. It is very annoying because it happens very often.. playing games, reading pages on internet etc...what can I do to fix it??

  • That sounds strange. What's your display sleep timer set to? It might also be that HBM kicks in, but I think we should log your device so our devs can take a closer look.

  • Thanks for your reply @Gustav_ASUS, yes it's very strange...the display sleep timer is set to one minute but I had same problem also set to 30 seconds..I tried to switch battery mode to "X mode" but problem still remain, brightness goes up and down the same..how to log my device?

  • Ok thank you so much 🙏

  • Conclusion: This isn't a bug. You experienced High Brightness Mode which can be reached in direct sunlight.

  • Ok thanks for your help!!!

This discussion has been closed.