Active smart display

fjaviergjfjaviergj Level 3
edited November 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 5z
  2. Firmware Version: 100.10.107.99
  3. Rooted or not: Not
  4. Frequency of Occurrence: All the time.
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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The active smart display function does not work even if it is active.

@Anders_ASUS

Comments

  • Hi fjaviergj

    Thank you for your asking. Can you elaborate more about your question? Can you provide me the screenshot of the process?

  • fjaviergjfjaviergj Level 3
    edited October 2020

    Hi @Christine_ASUS

    In the image is the option that does not work after the last update.

    The screen should stay on while I'm looking at it, but it turns off after the set time.


  • Hi fjaviergj

    Thank you for your reply. I have forwarded the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

  • Hi fjaviergj

    Please ensure that your battery is not too low. I suggest that low battery may trigger battery saver and suspend "smart screen on" function. I'm now testing the device with battery 80% in the same firmware version, and "smart screen on" works properly.

  • I didn't notice the battery charge. Now it is working correctly with 25%. Thanks for the comment.

This discussion has been closed.