Asus Zenfone 5 all sim cards deactivated, sim tools utilities all turned off, forever!

VicoVico Level 1
edited November 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: ASUS Zenfone 5
  2. Firmware Version: ASUS_TOOJ_WW_user_2.22.40.54_20151120_16
  3. Rooted or not: not
  4. Frequency of Occurrence: permanent
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Comments

  • VicoVico Level 1

    All features working properly except that sim cards are deactivated including network provider.

  • VicoVico Level 1

    Wasn't aware that there's zentalk.asus.com, I'm still hoping that I can still use this phone properly because this was just 4 months old from the time I bought it and then it retired in blink of an eye while I was texting my wife. The phone which supposed to be used in case of emergency put me to an emergency itself. If this is not a marketing scheme, this must be a marketing scam.

  • Hi Vico

    Thank you for your asking. We do not provide this firmware you mentioned for ZenFone5, may you please provide the information below so that we can better assist you.

    1. Model Name: Settings>System>About phone

    Refer to the link below to check the model name by model no. in the link

    https://www.asus.com/support/FAQ/1014441/

    2. Your current firmware version

    Settings>System>About Phone>Software information

    3. Have you ever rooted or unlocked your device before?

    4. Also, please try "the Factory Reset" 

    Settings>System>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

    5. After performing the Factory Reset, if the situation remains the same, please try SMMI test 

    Calculator> type ".12345+=">SMMI TEST>Single Test>SIM Signal Test

    If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

This discussion has been closed.