Camera in any app not recording while headphones are plugged in.

slicecreations7slicecreations7 Level 1
edited November 5 in ZenFone 5 Series


  1. Model Name: ZE620KL
  2. Firmware Version: 16.0615.2006.131
  3. Rooted or not: not
  4. Frequency of Occurrence: for last 5 days
  5. APP Name & APP Version (If your issue relates to the app): -

After plugging headphones the camera is unable to record videos. This applies also for camera in Snapchat, Instagram, etc. It's possible to take photos, but not videos. No error code shown.

Comments

  • Hi slicecreations7

    Thank you for your asking. I try my device with the same firmware and I can record properly while the earphones plugged. Kindly try some stay-at-home troubleshooting tips below:

    1. Try with another earphones

    2. Please clean the debris off the earphones port with compress air can, and put the device with the dehumidifier for 24 hours.

    3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    4. Also, please try "the Factory Reset" 

    Settings>System>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.


    If the situation remains the same, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

This discussion has been closed.