Constant echo problem to other party when voice calling.

yashpandya295yashpandya295 Level 1
edited November 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: ROG_Phone3
  2. Firmware Version: QKQ1.200419.002.WW_Phone-17.0823.2008.78
  3. Rooted or not: no
  4. Frequency of Occurrence:everytime
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Callers are hearing their own voice whenever I receive or make a call. Please help.

Tried restarting the device it didn't work.

Comments

  • Even tried factory resetting the device. It doesn't work. Some help would be really appreciated

  • @Anders_ASUS care to comment?

  • Hi @yashpandya295,

    The last step of Factory reset which you have already tried.

    If its on voice call maybe if you are near to any other device the echo can be heard . Make sure you are not near to any device which is on.

    Also, have you tried with a different SIM?

    If the issue still persists. I would recommend you to visit service center:

    Kindly visit the nearest service center:

    Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.

    https://www.asus.com/in/support/service-center/india

This discussion has been closed.