Smart Key no longer wakes up the phone since update

paul.a.railpaul.a.rail Level 1
edited October 2020 in ZenFone 6

[SOLVED in 2nd comment below]


Basic information:

  1. Model Name: ZenFone 6
  2. Android Version: 10
  3. Android Security Patch level: Sept 1, 2020
  4. Baseband: M3.18.40.19-Kirin_001102,
  5. Kernel: 4.14.117-Perf
  6. Extension ROM: 1.1.1
  7. Build Number: QP1A.190711.005.WW_Phone-17.1810.2009.176
  8. Rooted or not: No
  9. Frequency of Occurrence: All the time / constantly
  10. APP Name & APP Version (If your issue relates to the app): Smart Key / Camera


Full description:

My Smart Key used to be able to wake up the device, that is if I set 1-press to trigger the camera, even from a locked screen / sleeping phone, I get trigger the camera to open. Great.

But after I updated the device recently, the Smart Key doesn't do anything until I unlock the phone. It cannot wake up the device. So if I want to launch the camera, I have to unlock it first then press the smart key, which is pointless, as I might as well just press on the camera app.

How can I re-enable the Smart Key to wake up the device / trigger the camera from a locked screen / off state? Thank you.


  • I confirm your issue, this Smartkey shortcut only works when the phone is already unlocked, not in sleep mode ...

  • Ok looks like I solved it and had to find 2 settings to re-enable it:

    1. Camera -> Settings -> "Instant Camera" - Double-click volume key to launch camera. This allowed the Smart Key to wake the phone on double-press (but only on double-press).
    2. Settings -> Advanced -> Smart Key -> Customization -> Then within "Press once", "Press twice" and "Press and hold" is another setting "Allow when screen is off" for each.
  • And then, we thanks Asus because there are customisation settings 🥳🥳 !


This discussion has been closed.