Asus Rog Phone 3 Black Crush Pixel Issue Not Solved after latest 0.78 update
sehi
Level 1
- Model Name: Asus Rog Phone 3
- Firmware Version: QKQ1.200419.002.WW_Phone-17.0823.2008.78
- Rooted or not: No
- Frequency of Occurrence: Regularly
- APP Name & APP Version (If your issue relates to the app): Most of the app has the issue when dark screen appears. Mainly watching videos on YouTube, Netflix and Amazon Prime, ect..
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From I brought this phone at that time onwards I'm facing the black Crush pixel issue. 2 time I got updates from Asus, Recently on September 28th I updated the phone( update version : Phone-17.0823.2008.78 ).But again the same black Crush pixel issue still their. If it's issue with the software please update it very fast, because like me all the customers are afraid, it's a premium phone from you, so you should resolve it ASAP for sustain in the market.
I try to get replacement from the flipkart but they are not ready to do so, because technician doesn't know about this issue..🤷🏽♂️, so they gonna give feedback like problem resolved and my replacement request was rejected. But still my problem remaining same..🤷🏽♂️
Only we need to get resolve this issue very fast apart from that this phone is beast.
Attaching my screenshots and pics for your reference.
Comments
@sehi
.78 was not an update to fix the black crush issue . It was probably an update to prepare the system for Android 11 . Whenever there is a new update with changes it will be mentioned in the change log. Also wait for 2-3 months . Asus should at least release 2 updates in 2-3 months which should solve the problem upto some level .
I had spoken to the manager of Asus in Mumbai and he told me I can submit my phone and incase they find any issue with the screen they'll replace it coz it'll be in warranty period. So my suggestion is wait for 2-3 months and see if it improves with fota update . Otherwise take it to your nearest service centre they should help you out for sure . The manager told me that people have complained about the issue but in some cases it's getting solved with software updates .
Also go to feedback page of Asus and honestly give your feedback if your facing any issues . They are extremely helpful and try their level best to solve our issues so they'll be more than happy to assist you.
The initial few bugs of the phone get solved with more and more updates
Where I can find the feedback page brother...? If possible can u share the link then I can give the feedback. Thank you for the reply... 🥰
Urging Asus to please fix the black crush issue in Netflix, Hotstar and Amazon Prime. This is a very nice phone but we need to have a good media experience at this price range. This is a post after the .78 update.
I'm sorry but I am not able to find the link . Do one thing. Go to settings and type my Asus . Register your device there . Then send an email to them . In the email you mention all your problems . ( Just mention in the mail that you have tried safe mode and it's not a third party app which is causing it. Also write that u are on the latest software. ) ( If u don't say that they will give u a list of suggestions saying some 3rd party app must have caused it where as if u say u have already tried all their methods in faq they will end up calling you from their office and you can explain everything properly and they will tell you what to do . )
All the best !!
@sehi Thanks for your feedback on this topic, it's appreciated. 🙂
Hi, is there any updates coming for solve this black Crush issue...? Because now low brightness I'm not facing the issue but when I increasing the brightness black Crush is very much visible, not able to watch videos in the same ampiar...😔 Please resolve it ASAP or else you guys gonna loose the customer's
trust. Even now battery drain and heat issue started after that update... But that not a big issue because I'm always using the phone with 144 refresh rate but sometimes when I felt like battery draining very fast. I think because of some inbuilt system application. Please work on it. I'm sure you guys will resolve it but do it little agressive and fast.... Thank you... Lots of love...♥️
Witam wszystkich mam to samo co wy i nie tylko ja ale też moi znajomi co kupili telefon, nie zrobią nic z tym to nie wada oprogramowania lecz wydaje nam się że wyświetlacza ale to tylko nasz domysł a tak naprawdę to jutro oddajemy telefony bo jeszcze możemy chcę pieniądze odzyskać szkoda bo telefon fajny ale ASUS trochę oszukał wszystkich... Dobry dzień
Today received my phone rog 3 ..black crush issues will the problem will be solved or should I give back the phone
I want to know that black crush is a hardware or software issue on the phone.
There u go. TLDR: Software, if you want to know more about the exact cause etc. watch the video.
Thx alot <3
Not able to play Prime, Netflix & hotstar in HD mode shows as 480p resolution.
Still black crush is observed after the new update 17.083.
Let us know when will the new update will release to fix the issue.
Compared to other phone shows video quality shows as low.