Asus Rog Phone 3 Black Crush Issue after later update .70

mkljn.commkljn.com Level 1
edited November 4 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: Asus Rog Phone 3
  2. Firmware Version: 17.0823.2008.70
  3. Rooted or not: NOT
  4. Frequency of Occurrence: ALWAYS
  5. APP Name & APP Version (If your issue relates to the app): Youtube, Prime Video, Sony Liv

I bought Asus Rog phone 3 on 29th Sept. I got the latest update in my first boot only.

True blacks are not there while playing video on online platforms like Youtube, Prime Video, Netflix, etc. I tested many apps. Among them, one waas MX player. I tested online videos on MX Player and surprisingly they were working absolutely fine (no black crush issue). But black crush issue persists on every other apps even after the update.

Solution:

I enabled "Disable HW Overlays" option in Developer Mode. The black crush issue solved completely in every app. But since the screen composition is now being handled by GPU, I faced inaccurate color in many 4k HDR videos on youtube.

You guys may also try enabling the option. It will solve your black crush issue but with its own side-effects.

So, the display quality isn't at par and I want a confirmation from ASUS or developer community that it can be resolved 100% via OTA update.

My Question:

Since I have a window of mere 4 days to file a return, should I return the phone? Please help.

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Comments

  • Hi @mkljn.com,

    Developer mode is an epertimental feature and it would give you mix results.

    If you are facing black crush or color inaccuracy please share below details so that we can duplicate the same.

    1. Firmware version - As shared .70, there is a new version .78 you can update the same.

    2. App to play video (video title where you experience this) - App and Video played .

    3. Brightness setting

    4. Screenshot - Please share 

This discussion has been closed.