Asus zenfone 5z turned off automatically.....

edited October 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus zenfone 5Z (6/64)
  2. Firmware Version:
  3. Rooted or not: No
  4. Frequency of Occurrence: After recent security update
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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My zenfone 5z phone got turned off automatically and not responding even after connected to the charger. The phone is completely dead. Does anyone is facing the same issue?? Please provide solution...

Comments

  • Hi there, kindly see if you can perform the below steps:

    Option 1: Rebooting to bootloader

    Step 1. Switch off the device by pressing the Power button for a couple of seconds

    Step 2. After that hold down Volume Down + Power keys together for a few seconds

    Step 3. Release power key and keep pressing volume down button, you will be then be taken to Recovery mode

    Step 6. In recovery Mode go to Reboot to Bootloader by scrolling down/top with volume button

    Step 5. When Reboot to Bootloader is selected then press power key to confirm option

     

    Option 2: Performing hard reset(data backup is necessary)

    1. Switch off the device

    2. When the device is off, press (also hold) volume down key and then press (also hold) power key.

       After the device vibrates, release the power key (keep holding volume down key) to enter recovery mode.

    3. Select "wipe data/factory reset" by volume down key (or volume up key), and then press the power key.

    4. Select "Yes -- delete all user data" by volume down key (or volume up key), and then press the power key to start reset.

    5. After the reset is completed, select the "reboot system now" and press the power key to reboot your device.


    Last option would be to visit the service center to have

    a check. Locate here: https://www.asus.com/in/support/Service-Center/India

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