Facing same battery issues after replacement kn MaxProM2 help!!!

Please tell us some basic information before asking for help:

  1. Model Name:ZenFone Max Pro M2
  2. Firmware Version: Android 9 Pie Sep Patch
  3. Rooted or not:No
  4. Frequency of Occurrence: Everytime
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Ok I am facing this from months Please someone help me to solve this asap

Few months back my phone (MaxProM2) original battery was dead suddenly

So I replaced the dead battery with the new one from the Asus authorised service centre.The problem with the new battery was it was draining fast when ilde so I restricted over 15 apps still got no luck.In addition to this problem a new problem emerged

When using my phone I noticed the battery percentage will 2% Directly like suppose my battery percentage is at 44%.It will be stuck at 44% for some time(9-11mins usually) then it will directly drop to 42%.

So I replaced my old battery with new one today and the problem still exists


Someone please help!!

Comments

  • Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue

    factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/

    4. Last option would be to visit the service center to have

    a check. Locate here: https://www.asus.com/in/support/Service-Center/India

  • Haven't tried safe mode but other then that I've tried everything thing from clearing system cache to hard resetting the phone

    Replaced the battery two times from the authorised service centre still no luck

  • ThukrikichaThukrikicha Level 1
    edited October 15

    Similar issue I am facing. Battery suddenly drains and phone switches off. When we restart the phone, again battery comes up to normal percent. When I see the battery graph, it would show sharp spikes whenever this occurs.

    Whenever I approach Asus for help through Twitter or anything, they simply say these standard procedures to try safe mode, clear cache etc. and finally ask us to replace the battery.

    But I definitely feel that there is some build issue in Android 9 regarding this which Asus developers has to fix. Because this issue started happening only after the Android 9 update.

    This is really killing an otherwise good experience with Asus and making us to consider other manufacturers when buying next phones

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