Mic stops working while on call on Discord or while Playing pubg

parvezalam01994parvezalam01994 Level 1
edited October 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name:Zenfone max pro m1 6gb
  2. Firmware Version:9.0
  3. Rooted or not:no
  4. Frequency of Occurrence:all the time
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


At first I thought it was just the pubg which was bugging out. But, when I tried discord call same thing happened. Others can't hear me. Restarting the app doesn't work. Only it worked again after restarting the device.

This problem occurred after the September security patch.


  • Hi, we'd request you follow the below steps:

    1. Check your phone for latest software version.

    2. Check if the same happens with any other app.

    3. Clear cache & storage of Discord App after backing up & disable/re-enable App

    4. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    5. If still you face the issue factory reset your phone after taking a full backup:  https://www.asus.com/support/FAQ/1006346/

  • If u use jio, they have stopped few services so on pubg u cant speak or hear

This discussion has been closed.