Camera keeps unfocused when video chat in whatsapp& other video chat apps most times.
yafisajjad
Level 1
Please tell us some basic information before asking for help:
- Model Name:Zenfone 6z
- Firmware Version:
- Rooted or not:non root
- Frequency of Occurrence:
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Comments
Hi, we'd request you follow the below steps:
1. Check your phone for latest software version.
2. Go to Camera settings & try changing focus mode
3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App
4. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
5. If still you face the issue factory reset your phone after taking a full backup: https://www.asus.com/support/FAQ/1006346/
6. Last option would be to visit the service centre to have
a check. Locate here: https://www.asus.com/in/support/Service-Center/India
I'm facing the same can't find "focus mode" in camera settings :/