5G not working
hadaf.omid
Level 1
Please tell us some basic information before asking for help:
- Model Name: Rog 3
- Firmware Version: latest .70
- Rooted or not: not
- Frequency of Occurrence:
- APP Name & APP Version (If your issue relates to the app): 5G not working
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi,
Since the last update which is latest, 5G on my phone doesn't work, when i turn it on .. the signal just disappear and after 10 second it gets back on and turns on 4G.
I didn't had this issue on previous older updates, not sure what's the problem!
Any help highly appreciated
Cheers
2
This discussion has been closed.
Comments
Im also experiencing the same issue. 5g stopped working after updating
Thought I'm the only one facing this issue, I hope the new update fixes this issue!
Yeah me too and I also hope they release it very soon. The funny thing is I haven't seen a lot of people encountering the same problem which is strange to me.
oh dear... In ROG 2 they stuffed carrier aggregation for me so i went from 200mbps to 100mpbs.. Now they stuff up 5G. Seriously terrible
Are you still experiencing this issue? What about you @faisaldulkarni ?
Yep still experiencing the issue. No 5G connection after the firmware that ends with .32
Maybe the 5G in your country still development. So the connection still down up.
I live in Washington DC and the 5G is extremely strong here so I know for a fact that it's not that. And I stated before something changed after the firmware that ends with .32
Right now and if I downgrade to that firmware 5G works right away. This has to be a software issue
@Anders_ASUS
Unfortunately this issue persists even with the latest update ..
My area having strong 5G network , I tested on some other phone .. but with my Rog3 signal gets lost every minute..
As u know, this 5G technology is new for this phone. Maybe it will be fixed in the next Asus series, ASUS rog Phone IV.
@hadaf.omid @t.tyrone84 @faisaldulkarni
I will send you instructions on how to capture a modem log via PM so your devs can take a closer look at this issue!
Im having the same problem, i just switched my network bundle with 5G support, it doesnt work, when i forced it to 5G mode by turning off and on 5G connection so quick and went to ookla speed test app, the phone keeps alternating between 5G and LTE then it fails to connect and go back to 4G/LTE i think there is something keeps the phone from connecting to 5G, hopefully they fix it in future updates
Note: Im at update 17.0823.2009.99
ISP: Zain KSA