English Expand for more options.
Announcement Phone Community Laptop Community

Data not working

kingen181994kingen181994 Level 1
edited November 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: rog 3
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence: since friday
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Can you please explain whats wrong with my data? I can not connect to internet without wifi?

Is there a larger issius with and should i return my phone on warranty?

Comments

  • ZT-34ba278dZT-34ba278d Level 1

    Reset the APN to default, then restart your phone if not worked, try your provider alternative proxy

  • kingen181994kingen181994 Level 1

    Something i can try? Our should i return it?


    Can someone help me please?

  • van.ngo1987van.ngo1987 Level 1

    I have the exact same issues with my 1 week old rog 3 phone. I have confirmed that my sim with 4G is working but the phone have problem to get 3g and 4g data.

    To solve this problem temporary I had to do delete all APN and then restore to default. But still didn't get 4G but 3g+ worked. But after few moments if I connect to WiFi and then discount WiFi the mobile data will be gone again.

  • kingen181994kingen181994 Level 1

    Yes maybe someone from asus can tell us som answer if this is a bug in software or just something wrong with the hardware.

    Isnt this asus support?

  • mohammed98221mohammed98221 Level 2

    When I first got my phone I didn't have any mobile network data either. I had to add the APN settings manually.

    If you have the same issue then you should Google your networks APN settings and then go to 'Mobile and internet > Mobile network > Access point names'. Press the + button and enter the details. Don't forget to save.

  • hadaf.omidhadaf.omid Level 1

    I got similar issues, 5G doesn't work and signal gets lost and I have to turn the 5G off for signal to recover :(

  • kingen181994kingen181994 Level 1

    Someone got a better solution for 4g?

  • americancaptainreloadedamericancaptainreloaded Level 1

    You can restart the phone..

  • kingen181994kingen181994 Level 1

    No it worked in the beginning but not anymora

  • Gustav_ASUSGustav_ASUS mod

    @kingen181994 Sorry for the late reply,

    Please reach out to your carrier and make sure your have the right APN settings.

This discussion has been closed.