Data not working

kingen181994kingen181994 Level 1
edited November 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: rog 3
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence: since friday
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Can you please explain whats wrong with my data? I can not connect to internet without wifi?

Is there a larger issius with and should i return my phone on warranty?


  • Reset the APN to default, then restart your phone if not worked, try your provider alternative proxy

  • Something i can try? Our should i return it?

    Can someone help me please?

  • I have the exact same issues with my 1 week old rog 3 phone. I have confirmed that my sim with 4G is working but the phone have problem to get 3g and 4g data.

    To solve this problem temporary I had to do delete all APN and then restore to default. But still didn't get 4G but 3g+ worked. But after few moments if I connect to WiFi and then discount WiFi the mobile data will be gone again.

  • Yes maybe someone from asus can tell us som answer if this is a bug in software or just something wrong with the hardware.

    Isnt this asus support?

  • When I first got my phone I didn't have any mobile network data either. I had to add the APN settings manually.

    If you have the same issue then you should Google your networks APN settings and then go to 'Mobile and internet > Mobile network > Access point names'. Press the + button and enter the details. Don't forget to save.

  • I got similar issues, 5G doesn't work and signal gets lost and I have to turn the 5G off for signal to recover :(

  • Someone got a better solution for 4g?

  • You can restart the phone..

  • No it worked in the beginning but not anymora

  • @kingen181994 Sorry for the late reply,

    Please reach out to your carrier and make sure your have the right APN settings.

This discussion has been closed.