After updating ROG phone 2 to the latest update, battery draining very fast and phone is heating up.

Please tell us some basic information before asking for help:

  1. Model Name: ROG phone 2
  2. Firmware Version: 17.0240.2009.47
  3. Rooted or not: NO
  4. Frequency of Occurrence: Repeated
  5. APP Name & APP Version (If your issue relates to the app): NIL

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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After updating phone to the latest Android 10, it is heating up more. Even if the phone is kept idle the temperature is very high. Also "Android system" is draining all the battery if the phone is kept idle.

Everything is fine just 3 days back. this is all happening after the latest update.


Best Answer

  • ARP_ASUSARP_ASUS mod
    Accepted Answer

    Hi Ram,

    A new update can take couple of days to stabilize.

    Temperature can fluctuate depending upon the ambient temperature. During Ideal normal process the phone shouldn't heat. 

    Try factory reset once.

    If it doesn't help I would request you to visit the nearest service center:

    Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.

    https://www.asus.com/in/support/service-center/india

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