Dual Sim Call Forwarding switches off after every restart
sagarthukral
Level 1
Please tell us some basic information before asking for help:
- Model Name: ROG 3 Global
- Firmware Version: .70
- Rooted or not: No
- Frequency of Occurrence: Always
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I use 2 sim cards in my device and I've switched on Dual Sim Call Forwarding feature.
Every time I switch off my device or restart the device this feature automatically switches off and I have to switch it on manually.
Please check into this issue.
@ARP_ASUS @Gustav_ASUS @Titan_ASUS @Laura_ASUS @Anders_ASUS @CH_ASUS
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Comments
Any update on this?
@ARP_ASUS @Gustav_ASUS @Titan_ASUS @Laura_ASUS @Anders_ASUS @CH_ASUS
Hi @sagarthukral,
Can you please share a video?
We can check the same and try to duplicate on latest .70 update.
The video is more than 50 mb and I'm not able to attach links. How do I share the video?
@ARP_ASUS
Managed to lower the size. Ignore the fire emoji, it's to hide the numbers.
Got .78 FOTA today. And this is still the same
@ARP_ASUS
I've forwarded this to our developers. Thanks!
This is the reply I got (Google translation from Chinese)
This is by design. Dual SIM Dual Standby is an action that simplifies call forwarding registered with the carrier The users phone cannot spend more than 30 seconds after each restart to lock the use of the machine, and query the current call transfer status to the telecom provider Therefore, the UI side can only display the status as closed, so as to avoid abnormal status on both the DUT and the telecom side. However, if the user does not change the SIM card service with the carrier or other mobile phone, or replace the SIM card, this mutual transfer mechanism still exists.
So what he's saying is that the forwarding should still be in effect even if the UI says that it's disabled
I hope you're satisfied with this reply?
@Anders_ASUS thank you so much!