Bruno, can you please help us with a recording from another device plus log? I'm still not able to reproduce the issue Alice described
Please guysz anyone of you @Alice Renaut @subhojit.dey @burakterzi91 @Abhinav provide recording with another device with logs showing this👇
@Anders_ASUS needs them to stabalize 5z touch panel issue
bruno is unfortunately unable to do that due to unavailability of another device with him
Guysz please help lets us together help fix this touch issue finally for our flagship 5z
Yes,we can do it 😊
sorry i use only one device :(
I don't understand this. I did multi-touch test and record in game. I showed touch problems. Don't people believe it ?
Yes they understand that touch needs to be fixed no doubt but for what exact problems touch should be examined is the reason they need recordings and logs
More we show them problem recording with other cam the better they can work on exact issues to be fix
I hope you understand plz dont mind 😊
today is test : https://www.youtube.com/watch?v=wbCBOhdO6U8
my phone sometimes can't detect touch. I don't know why for 2 years. This time I took it with the camera. No montage. This is why the gaming experience is bad. bad experience this. I don't know when it will come across.
Thank you all for your reply. As Anders and Amit mentioned above, please do understand that our devices can not re-produce the same situation. The disturbance from individual hardware can be one of the various root cause.To let us find the root cause of your issue more logically, we need to diagnose the logs and the video.
Besides, our national holiday starts from tomorrow to 11th Oct, please take your time and provide us the logs and the video before 11th Oct. Thank you. Happy Moon Festival.
It's not that we don't believe you. The thing is that you know exactly what to look for in your screen recordings because you where there when you recorded it. To me, just watching our touch points without seeing your fingers is like watching a movie without audio and I suck at reading lips. I don't know what to look for in the videos that has been provided. This is why it's so important to have video from another device. It can be another phone, DSLR, Action cam, webcam. Anything with a lens that records videos. I need to see your fingers.
Your finger touched the bottom edge and if the touch is not strong enough when that happens (partial finger nail touch) then this will happen. The same thing happens if you move your fingers close to the notch. It's like it eats your touches. But... this only happens in apps that test multi touch. I can't replicate it in PUBG for example
I also have difficulty with the touch, every time I play pubg the shoot button is often pressed twice.
I've tried downgrading to 9 and 10, nothing has changed.
@Anders_ASUS @Christine_ASUS another claw player reporting touch issue see his first video n than second
is this my hardware fault?
This problem is still under investigation so no comments for now but yes asus is still working hard to get fix for touch issues on 5z so dont be hurry to make a conclusion wait is only thing you can do here
I'm having trouble creating evidence ..
when i test the touch i touch it with one finger and release it slowly it is normal, but when i press 4 fingers and slowly release 1 finger, the sensor still thinks it has been touched at close range.
and I test again by pressing 3 fingers and 1 finger is not stuck but close to the screen, the sensor shows it has been touched.
I try to move 1 finger that is not touching and the sensor follows it too.
but that doesn't happen when I just press 1 finger.
I doubt if I have to take it to a service center.
Try recording w/ another device.
Hi temonkecil31 & BrunoF20
Thank you for your reply. If you are available to provide the logs and the video recorded by another device, please let me know. I will PM you with the guide of collecting the logs. So far, I haven't received any logs yet.
please check sir
I can replicate this behaviour on all my phones of various brands to some degree. Maybe you can lift your finger 0.5mm more on 5z but I wouldn't say this is a bug.
Asus ZenFone 5 (ze620kl) also suffers from this same problem. It happens when the screen is hot, something that Asus should have solved, because when I'm playing PUBG, after the last game update, these screen failures are frequent, and the device is overheating more than usual.
I have already reported these faults on the Brazilian forum, but so far I have not received feedback, or even an update to correct this problem.