Data gets turned off automatically during any incoming call

anurag.goldeeanurag.goldee Level 1
edited October 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: Asus ROG 3
  2. Firmware Version:
  3. Rooted or not: NO
  4. Frequency of Occurrence: ON EVERY CALL
  5. APP Name & APP Version (If your issue relates to the app): phone issue

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



  • This is because VoLTE is not enabled. If it is that important to you, feedback to your carrier.

  • Can depend on a wide variety of things.

    1. You have DATA enabled om SIM2. But your calling card is always SIM1. The phone is not Dual-Active so if you have data on SIM2 and a call on SIM1, data will die. Only data on the same SIM as an active call will work.
    2. You are on a operator with only 4G network , and the phone does not have VoLTE support for this particular network, meaning a call will drop the call to 3G.

    I would guess 1 and 2 are the most common occurences of this situation but there can be a variety of other causes as well.

This discussion has been closed.