my rog phone 2 tecent edition with ww which i updated is shutting down when i plug it in

Please tell us some basic information before asking for help:

  1. Model Name:rog phone 2 tecent edition 128 gb 8 ram
  2. Firmware Version:ww 2007.27
  3. Rooted or not:not
  4. Frequency of Occurrence: shits down every time i plug in my device using the 18 watt charger although it still charges it shuts down first which is irritating
  5. APP Name & APP Version (If your issue relates to the app): i have none that are a problem

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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i have recently purchased a 30 watt hypercharge and it seems to charge my phone fine so far however when i plug in my phone with the charger from the box 18 watt charger it after sometime goes to shut down mode or the mode when your device reaches 0 % and then charges in saving mode with the lightning emblem . my phone goes to that mode whether im in 90% or 10 %

also some times i seem to have problem with my battery as its flowed down from 40 to 9 that day when i just had my alarm clock ringing in the morning

the phone also is having some issues when i use it for calls it seems to either not ring when i call someone or i cant hear the other person talking or they cant hear me that day the phone reset its wifi passwords for no freaking reason and i had to set wifi passwords all over again

asus i bought this phone bcs it was praised for its perfomance and speed but didnt know it had such horrible software management i have been having this problem for the last two months and was hoping to see anew software update or so oe is the mistake : bcs i updated from cn to ww

i took it to the asus shop and their saying the cant send it for repair cause tecent edition

and china and all that its irritating and looks like ur not tring that much

but isnt tecent edition still under still with asus

u cant expect your buyer to go all the way to china or send the phone all the way to china and wait for two months for it to be repaired . im not sure if this is a software problem or hardware problem but i need it fixed

also i have stopped playing pubg for months now since the first shut down when i plugged my phone in thinking thats the problem or should i factory reset it ???

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