Quick fix for black crush issue if updates didn't work for you

dtraperodtrapero Level 1
edited November 2020 in ROG Phone 3

If you have recently installed the 17.0823.2007.58 or the newest 17.0823.2008.70 and still have the black crush issue, then you have to try this:

The app is called screen balance and you can find it in google play. Just install it, give all permissions, including run over other apps, and set the bars like this:

first bar: fluorescent

second bar: 50%

third bar: 100%

fourth bar: 0%

After that just press the switch in the top part and DON'T CLOSE THE APP. The black crush should be less noticeable in relatively lower brightness. If it didn't work for you in 50% on second bar then try 55%, 60%, 65%, 70% or 75% until you feel comfortable. higher than 75% will result in black looking like in LCD screens.

As you can see the black crush issue in this phone is a software bug, not hardware. We just have to wait for the devs to do something.

And dear devs, this is fixable. Please take care of your community. Many people have spent their well earned money on your products and an issue from this magnitude is unacceptable. I understand that this issue is present in almost every OLED panel, but please do you best to reduce it as much as you can.

And also notice, this is a temporary fix, which means not permanent. Don't get mad at me

Comments

  • odel Name: Asus Rog Phone 3


    Firmware Version: 17.0823.2008.70


    Rooted or not: NOT


    Frequency of Occurrence: ALWAYS


    APP Name & APP Version (If your issue relates to the app): Youtube, Prime Video, Sony Liv


    I bought Asus Rog phone 3 on 29th Sept. I got the latest update in my first boot only. 


    True blacks are not there while playing video on online platforms like Youtube, Prime Video, Netflix, etc. I tested many apps. Among them, one waas MX player. I tested online videos on MX Player and surprisingly they were working absolutely fine (no black crush issue). But black crush issue persists on every other apps even after the update. 


    Solution:


    I enabled "Disable HW Overlays" option in Developer Mode. The black crush issue solved completely in every app. But since the screen composition is now being handled by GPU, I faced inaccurate color in many 4k HDR videos on youtube. 


    You guys may also try enabling the option. It will solve your black crush issue but with its own side-effects. 


    So, the display quality isn't at par and I want a confirmation from ASUS or developer community that it can be resolved 100% via OTA update. 


    My Question:


    Since I have a window of mere 4 days to file a return, should I return the phone? Please help. 

  • If it's very very bad then return it . But if it's hardly there then it'll get solved through an update . My phone has improved considerably with fota updates . I'm using it for 2 months almost bought it in the first sale and the 3-4 updated that have come have reduced it in my phone . It's not completely gone but reducing so it's your call .

  • ASUS should really put a team to solve this problem or this will be a downfall for their smart phone industry.

  • I have no idea. I was experimenting to reduce the black crush.

    Also, if we keep phone's brightness to 50% in current update, it is solving the black crush issue without enabling developer mode settings. So I am currently using 50% brightness while playing videos.

  • Will the phone getting damage by turning on "Disable HW Overlays" regularly?

  • I don't think so.

    Best is to let the developer setting OFF. Keep the brightness to 50%.

  • Plz clear that black crush issue, this is my favorite phone

  • Still problems, I am watching movies not clear

  • its a codec issue.fix it dev.

  • This is not a fix, this is at best a workaround and not a very good one at that. I do reccoment disable HW overlay tho, the transparent overlay on youtube is just ewwwwwwwww.


    And as for "codec issue" lmao.

This discussion has been closed.