Bluetooth headphone Issue

sanjaykr.kundu

Please tell us some basic information before asking for help:

1. Model Name: ROG_Phone3
2. Firmware Version: WW_17.0823.2007.58
3. Rooted or not: No
4. Frequency of Occurrence: Always
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Steps to reproduce :

1. Connect to a Bluetooth headphone
2. make a whatsapp call - (audio output is bluetooth headphone)
3. make a phone call without disconnecting whatsapp call (audio output is bluetooth headphone)
4. disconnect phone call.

Observation :

whatsapp audio output is changed to speaker instead of bluetooth headphone after step 3.

@ARP_ASUS @Anandu@Anders_ASUS please note this issue.

ARP_ASUS

Hey I have tested this as per the steps provided.

What's App call goes on hold and when disconnected the normal calls stays on Bluetooth headphone.

Tested with the latest software update .70. Do update and confirm.

https://zentalk.asus.com/en/discussion/36015/200918-rog-phone-3-zs661ks-ww-17-0823-2008-70#latest

sanjaykr.kundu

https://zentalk.asus.com/en/discussion/comment/115369#Comment_115369

This issue is still there in the new update(.70). attaching some screenshot for reference

1. whatsapp call (audio is coming from headphone)
2. phone call (using google's phone app as your phone app doesn't support ViLTE)
3. disconnect phone call (audio is not coming from headphone instead its coming from default source)

Note : using JBL LIVE 650BTNC, dont face the same issue with other phone with same headphone.