Asus Rog Zephyrus G14 GA401LL Keyboard light function not working (light allways on)

suryadi.hazasuryadi.haza Level 1
edited October 2020 in Others
  1. System: windows 10
  2. Battery or AC: Battery and AC
  3. Model: GA401LL
  4. Frequency of occurrence: all
  5. Reset OS: no
  6. Screenshot or video:

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Detailed description:Keyboard light function not working (light allways on) when i press fn+arrowdown or fn+arrowtop nothing change

i was install the following driver and software but not solf the problem

1. ROG Keyboard Firmware Update Tool V2.3.0

2. ASUS System Control Interface V2

3. Bios Installer For Windows 216


how to fix it please, thank you.

Comments

  • Hello suryadi,

    Was there any update or modification before the issue occurred?

    If you bring the device to another brighter environment? does the key work?

    Thank you.

  • Was there any update or modification before the issue occurred?

    yes, I have made a warranty claim before, because the laptop was totally dead and the new problem is the keyboard light always on

    If you bring the device to another brighter environment? does the key work?

    no, its does not wok.

    another information is the keyboard light is automatically off when the laptop is idle, and turn back on when used again.

    How to fix it

    Thank you

  • Hello suryadi,

    Please provide your SN or RMA number in the PM I send you.

    and for " the keyboard light is automatically off when the laptop is idle, and turn back on when used again", does this happen in battery mode? or also on adapter?

    Thank you.

  • it only happen in battery mode, not happen in adapter mode

    Thank you

  • Hello suryadi,

    This is normal then.

    It's the design to save power.

    Let me check more about the light always on thing and get back to you asap.

    Thank you.

This discussion has been closed.